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Is this unit under contract with Metro Sales (MSI)?
No
Yes (If Yes, please contact Metro Sales (MSI).)
If the unit has a metro sticker, have you called either the Service or Supplies phone number on the Metro Sales (MSI) sticker?
All employees are authorized to reach out to Metro sales as needed for printer support.
No (If No, please call Metro Sales (MSI).)
Yes
If this unit is not under contract, do you need to order replenishment toner?
No
Yes
Is this a specialty printer?
examples would be large format advertising printers and landscape plotters.
No
Yes
What does the meter read?
Department (Required)
Lyndale - 001
Call/Order Center - 002
eComm - 003
Maplewood - 004
Apple Valley - 005
Plymouth - 006
Eden Prairie - 007
Fridley - 008
Galleria - 044
Garden Maintenance - 046
Weddings - 047
Plant Leasing - 048
Landscaping - 049
Nursery Wholesale - 050
Cedar Acres - 050
Mendota Warehouse - 054
Perishables Warehouse - 055
Butler Warehouse - 058
Lakeville Greenhouse - 059
Perennial Production - 062
Nursery Production - 063
Container Production - 064
Planter Production - 065
Fresh Design - 067
Customer Service - 100
Maintenance - 101
Motor Shop - 102
Bulk Delivery - 106
Package Delivery - 107
Grocery - 110
Retail Ops - 111
Marketing - 112
Visual Merch - 113
Print Shop - 114
Gift Buying - 115
Perishables Procurement - 116
Executives - 120
HR - 121
LP/Safety - 122
Accounting - 124
IT - 125
Purple Cloud - 136
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Priority
Low (Account setups, questions or nice to have requests)
Normal (Printer issues / hardware requests)
High (Password Reset)
Urgent (No network or outage)
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