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Have you recently replaced the check franking and receipt printer ribbons?

No (If No, please replace the check franking and receipt printer ribbon.)

Yes

Have you double checked that all three cables are connected to the unit properly?

No (If No, please double check that all three cables are connected to the unit properly.)

Yes

Have you ensured that the cash drawer RJ11 to RJ45 cable is plugged in correctly? The small fitting goes in the printer and the large one on the bottom of the cash drawer

No (If No, please ensure the cash drawer RJ11 to RJ45 cables are plugged in properly.)

Yes

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